Privacy Policy
We take your privacy seriously. This document explains exactly what data we collect, why we collect it, and how we keep it safe.
Table of Contents
1. Data We Collect
- Data you provide: Name, company, email, phone, billing address, project requirements, support tickets, communications, and account credentials.
- Data collected automatically: IP address, device and browser type, pages viewed, referring URL, timestamps, cookies and similar technologies.
- Client data: Data you store or process using our hosting, ERP, POS or web applications. We process this only per your instructions.
2. How We Use Personal Data
- Provide, operate and maintain our website and services.
- Process enquiries, quotes, contracts and payments.
- Provide customer support and technical assistance.
- Improve services, security and user experience.
- Send service notices, updates and, with consent, marketing communications.
- Comply with legal obligations and enforce our Terms.
5. Data Retention
We retain personal data only as long as necessary for the purposes described, or as required by law. Project files and backups are retained per contract, typically 12 months after project closure unless otherwise agreed in writing.
6. Security
We implement technical and organizational measures including encryption in transit (TLS/HTTPS), strict access controls, network monitoring, and regular backups. No system is 100% secure — you are responsible for safeguarding your own credentials and access tokens.
7. Your Rights
- Access to your personal data held by us.
- Correction of inaccurate or incomplete data.
- Deletion of your data ('right to be forgotten').
- Restriction or objection to certain types of processing.
- Withdrawal of previously given consent at any time.
- Data portability to transfer your data to another provider.
- To exercise your rights, email us at [email protected]. We will respond within 30 days.
8. Children's Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect, store, or process personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately for deletion.
9. Marketing Communications
You can opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly. Please note that transactional and service-related messages will continue to be sent regardless of your marketing preferences.
10. Third-Party Links
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policy of any third-party site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Material changes will be communicated via a prominent website notice or email where applicable.
Data Controller
Amader IT — Flat No: B5, Panthavila, 58/11 Box Culvert, Panthapath, Dhaka, Bangladesh
[email protected]